a. The LDAP message is displayed when Moodle does not recognize your username. For the Billy Graham School of Evangelism (SOE) Online, your username is the email address you were registered with, so you should confirm that you have typed your email address correctly.
Note: Many browsers try to remember usernames for you, so if your email address begins similarly to a username for a different online account with another group or service, check to make sure it is not entering the username for the other account. The input field is small, and it may hide portions of a larger username or email address so that you cannot see it all unless you attempt to manually change it.