Sometimes I have problems running the videos. What can I do about that?

a. The videos in the course are optimized to work well across multiple browsers, working over connections from Wi-Fi to broadband. The player will detect your current bandwidth and stream the video at the optimal setting. If the videos consistently run slow or hang over Wi-Fi, it may be the strength of the signal. When you’re running the video, check the signal strength. If it’s consistently low, the videos may not run optimally. There are additional help topics specific to the player within the player itself, in the control bar on the far right. Click the last button and then the question mark when it appears, and you will get a pop-up window with more details. If these don’t adequately resolve your problems, please contact Tech Support via the block on the left side of each page.